Shipping:

We ship out goods on daily basis Monday - Friday, using Australia Post Express Courier International shipping.  This is a secure service provider offering track and trace service from door to door, all shipments are insured. Email with tracking info will be sent after your order has been dispatched.

Please track your order number on www.auspost.com.au under “Parcels and Mail" then “Track your item” and enter tracking number.

Returns & Delivery Policy

Customer satisfaction is always our top priority. We handle each query on an individual basis and to the best of our ability. While we hope that you are happy with your order, if you are not, we will happily offer you a full refund or exchange, once we are happy with the condition of the returned product.

Should you decide you want to return an item (whether for a refund or exchange), please contact us on reception@hysport.com.au within 7 days of receiving your order with a brief explanation of the reason for your return.

We will send an email issuing you with instructions for returning the purchase, and a contact name

Once you receive the email, please note it on your receipt with contact name and date of email and enclose the item(s) you wish to return, ensuring that the goods are in same condition as time of purchase with all tags in place

We can only issue refunds or exchanges on items that are received by us within 10 working days of the email sent to you

In such instances, the customer must cover the cost of the return of goods. For your own protection, we strongly recommend that you return the parcel using a reputable signed delivery service that insures you for the full value of the goods as we are unable to refund any goods lost or damaged in transit. The parcel remains the customer’s responsibility until it reaches us. We also recommend that you retain proof of sending, in case of a dispute.

With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which may be required

We have the right to refuse any exchange or refund if the goods are returned in a condition whereby they are not saleable or they are damaged.

We have made every effort to display as accurately as possible the colours of our products that appear on www.merinosnug.com . However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate

Returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties, or shipping charges incurred. With exchanges, your new item(s) will be shipped to you as soon as we receive your return package and any additional payment which may be required.